What jobs does the hosting industry offer?

As part of the technical development and digitalisation of products and processes in recent decades, a variety of new jobs and tasks have emerged. Many of these are located in digital media and specifically in the hosting industry, which is considered a backbone for innovative and modern technologies. These include various roles such as customer service & support, Linux system administrator, as well as strategic planning and implementation of network topologies as a network engineer and virtualisations by a cloud platform engineer. Overall, information technology offers a variety of new positions and fields in an attractive environment with a good to above-average salary.

What kind of work is available in administration and management?

Despite their high innovative focus, companies in the web hosting industry are in parts traditional businesses that, in addition to staff such as a Linux system administrator or a cloud platform engineer, require numerous traditionally employed staff in areas such as administration. The range in this area extends from simple tasks such as maintenance and cleaning to accounting and to climate and electrical technicians who are responsible for tasks such as power supply and cooling of data centres. Due to reselling models, a start-up can also outsource these tasks as well as high investment costs to external service providers, making it possible for a new venture to operate with few employees at a managerial level.

Linux system administrator and more - what are good jobs in server management?

The Microsoft Windows or Linux system administrator is responsible for the functioning of operating systems, configuring services such as web and file servers, and setting up software, but can also serve as a high-quality customer service & support. Due to advantages in performance, security, and low costs, there is a significantly higher demand for the Linux system administrator - despite its specific Windows Server operating system, Microsoft has held only a low market share in IT infrastructure since the turn of the millennium, while dominating in desktop PCs and end users. In addition to working as a Linux system administrator or network engineer, there are a variety of roles available here, encompassing both traditional tasks such as software programming and innovative advancements in areas like deep learning and process automation - such as setting up virtual servers without a personally responsible Linux system administrator.

Network Engineer - who designs and manages complex IT networks?

For quite some time now, the internet has not been a simple, decentralized network, but has evolved over the past decades into a complex system of different structures, some of which are hierarchically organised or isolated from each other. The network engineer takes on the task of efficiently planning, linking, implementing, and maintaining these heterogeneous levels in terms of performance, operating system, and architecture, and ensuring their productive operation. The network engineer must be vigilant for potential sources of errors and promptly rectify disruptions, while also ensuring efficiency through the use and integration of suitable protocols. In addition to the hosting industry, network engineers, like customer service & support personnel, are specialists required in all sectors, which is also reflected in their correspondingly high salaries.

What tasks are available for customer service & support personnel?

Compared to other industries, web hosting stands out for its above-average frequency and intensity of customer contact - accordingly, there is a high demand for qualified customer service & support staff. A challenge for employers is that traditional solutions used by conventional companies, such as outsourcing customer service & support to call centres and external service providers, significantly impact quality because the majority of queries are technically demanding. As a consequence of this fact, there is a high demand for professional and technically trained staff who can directly handle all types of inquiries as customer service & support representatives.

Cloud Platform Engineer - what lies behind this new profession?

The specialised Cloud Platform Engineer is a position that has only recently gained widespread recognition. It represents a specialised form of software and IT development, where the Cloud Platform Engineer is heavily involved in tasks such as system virtualisation in distributed networks. The performance and security of complex solutions like server clusters with efficient load balancing heavily depend on the design chosen by the Cloud Platform Engineer for implementing the requirements. Therefore, the role of a Cloud Platform Engineer is crucial in creating modern IT infrastructures for demanding projects. For this reason, the Cloud Platform Engineer is considered a well-paid key position, focusing more on planning and implementing complex projects than the Linux System Administrator or Network Engineer.

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