- Free Trial Period
- Money-Back Guarantee
- 24-Hour Support
- 365-Day Support
Company description of Wix.com
Wix is a website builder that lets any business or individual build their own professional website. By combining design tools and business solutions in one AI-powered platform, Wix makes it easy for anyone to create without limits and scale confidently online.
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Frequently asked questions
Wix provides customer support through a variety of channels, including a help center with articles and tutorials, and a ticket-based support system. However, the support is not available 24 hours a day, seven days a week. Response times may vary depending on your plan level and assistance type. For urgent technical issues, it’s recommended to check the Wix Help Center or contact support during business hours for your region.
You have several ways to reach Wix for help or inquiries. Start by logging into your Wix account and visiting the Contact or Help Center pages. From there, you can:
Use the live chat option (in supported languages) directly via your dashboard.
Request a callback for support via phone by submitting your issue and account details.
Send an email or submit a ticket through their Help Center if chat or phone support is not available in your region or language.
Use the live chat option (in supported languages) directly via your dashboard.
Request a callback for support via phone by submitting your issue and account details.
Send an email or submit a ticket through their Help Center if chat or phone support is not available in your region or language.
When you pay Wix for a site plan, domain, add-ons or related services, the accepted methods typically include:
Major credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners, UnionPay).
Debit cards (Visa and Mastercard).
PayPal in certain regions.
Major credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners, UnionPay).
Debit cards (Visa and Mastercard).
PayPal in certain regions.
No, unfortunately, Wix does not provide a full migration service from another host to Wix (or vice versa) in the typical sense where they take over the entire transfer and rebuild your site.
Yes, Wix allows monthly billing for many of its premium plans. When upgrading, you can choose between monthly and yearly payment cycles. Monthly billing offers more flexibility because you can cancel at the end of any month, but it usually comes at a higher price per month compared to annual plans. Some features or discounts may only be available with yearly subscriptions, so the best option depends on your budget and long-term needs.
Wix does not operate its own physical data centre in a single location. Instead, the platform runs on a global cloud infrastructure using multiple industry-leading providers. This means your website is hosted across distributed servers worldwide, which improves speed, reliability and uptime. Because Wix uses a cloud-based system, your content may be stored and delivered from different regions depending on your visitors’ locations, ensuring faster loading times for global audience
Wix publicly states that their platform is engineered for “99.99% uptime” as a service-level objective (SLO).
In general, Wix does not publicly promise detailed Service Level Agreements (SLAs) with strict response-time guarantees for all customers.
Awards
Our expert opinion about Wix.com
What Makes Wix.com Stand Out?
Wix.com is distinguished by its user-friendly drag-and-drop editor, which allows users to easily add and customize content such as text, images, videos, and forms by simply moving elements with the mouse. The platform offers a wide selection of pre-designed templates optimized for various industries and purposes, including e-commerce, blogs, portfolios, and business websites. Through the integrated App Market, users can add additional features such as SEO tools, contact forms, or booking systems to expand their site’s functionality. Wix not only provides hosting for all created websites but also allows users to register new domains or connect existing ones. For online stores, the platform includes comprehensive e-commerce features such as product management, payment processing, and shipping options. Additionally, Wix offers built-in SEO tools that help users improve their search engine visibility. Despite its beginner-friendly approach, the platform is also flexible for advanced users, who can use Wix Code to develop custom functions and web applications.Who Is Wix.com Designed For?
Wix.com primarily appeals to beginners and users who want to build a professional website without any technical expertise. The platform is ideal for small businesses, freelancers, artists, and bloggers who are looking for a quick and uncomplicated way to establish an online presence. Wix is particularly attractive for those who want to skip hiring a web developer while still achieving high-quality results. With its intuitive interface, attractive templates, and versatile features, Wix provides a cost-effective way to create customized websites for a variety of industries and use cases.What Are the Advantages and Disadvantages of Wix.com?
Wix.com impresses with its high level of user-friendliness, enabling even complete beginners to create professional websites without prior experience. The extensive selection of templates and apps offers countless options for customizing websites according to individual needs. As an all-in-one solution, Wix handles hosting, domain management, and provides numerous tools that significantly simplify the entire website-building process. The platform is also versatile enough to create websites for different purposes, such as blogs, online stores, or portfolios. However, there are also some downsides: For more complex projects, customization options may be limited, and costs can become higher compared to self-hosted solutions. Additionally, relying on Wix as a platform may be problematic in the long run if a user later decides to switch providers or requires highly specific functionality.You can leave your own review of Wix.com on our website or read about the experience of other customers.
Details of Wix.com
Details
| Legal Company Name | Wix.com Ltd. |
| Street and Number | Yunitsman 5 St |
| Postal Code | 6,936,025 |
| City | Tel Aviv |
| Phone | 0 |
| Member Since | 18 Sept 2025 |
Support
| Email/Ticket Support | |
| 24h Email/Ticket Support |
Company data
| Server Location | United States |
Certified since: 21 Jan 2025
Verified
Our certifications set different requirements for trustworthy providers, which Wix.com has met. Among others:
- Verified Identity
- Exclusion of hidden costs
- Mediation as ombudsman in case of problems
More information about our requirements.
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Availability:
100,00%
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