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    Infomaniak Experiences and Test

    Infomaniak Customer reviews

    5.0

    4 Reviews

    • 5 100%
    • 4 0%
    • 3 0%
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    100% Recommendation

    Infomaniak Network AG is a Swiss cloud hosting provider based in Geneva, with more than 30 years of experience as a true web pioneer. The company operates its own data centers and offers a broad portfolio of scalable and secure hosting and … Read more

    Technology & security

    • Server in Switzerland
    • Server in Europe
    • Own Servers
    • Own Data Centre
    • Daily Backup
    • DDoS Protection
    • Uses Green Electricity
    • Uses SSD Drives
    • Own Domain Robot
    • Managed WordPress Hosting
    • AI Assistant

    Support & service

    • 24-Hour Support
    • 365-Day Support
    • Live Chat Support
    • Phone Support
    • Email Support

    Benefits & trust

    • 30-Day Money-Back Guarantee
    • ISO 27001 Certified
    • Owner-Operated Company
    • Money-Back Guarantee
    • Free Trial Period
    • ISO 9001 Certified
    • ICANN Member

    Company description of Infomaniak

    Infomaniak is committed to protecting privacy, supporting the local economy, and preserving the environment. As a Swiss cloud provider, Infomaniak develops a range of online collaboration tools as well as solutions for cloud hosting, streaming, marketing, and events, along with AI services, including Euria, a Switzerland-hosted AI assistant with a strong focus on data privacy.

    Infomaniak uses only local renewable energy, builds its own data centers, and develops its solutions in Switzerland — with no offshoring. It has received, among other awards, the Swiss Ethics Award 2023 and the Canton of Geneva Sustainability Award 2023 for its new data center, where the energy used is fully recycled to heat households.

    Infomaniak is an ICANN-accredited registrar, and its solutions are used by millions of users. The company also operates, among other services, the website of the Belgian public broadcaster RTBF and streams over 3,000 radio and TV channels in Switzerland and across Europe.

    Infomaniak considers it its mission to contribute to Europe’s technological independence through ethical cloud solutions — without compromising on environmental protection or data privacy.

    Key figures

    • Founded in 1994 (30 years of experience).

    • Company certified to ISO 27001, ISO 14001, ISO 50001, ISO 9001.

    • Over CHF 40 million in revenue in 2023.

    • 270 employees (+70% in R&D).

    • 100% certified renewable energy.

    • 200% carbon emissions offsetting.

    • Data centers located in Switzerland.

    Reviews about Infomaniak

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    Write a review now See here reviews originally in German

    Test Reports

    VPS Test

    15 Jan 2026

    Tested: VPS Lite Linux 40GB

    4.2/5
    Very Good 01/2026

    Christopher Prüfer Author & Tester

    Marco Keul Reviewed by

    Advantages

    • Well-equipped virtual servers with strong multi-core performance
    • Comprehensive security features including DDoS protection and configurable firewall
    • User-friendly management via the Infomaniak Manager with an intuitive interface
    • Wide selection of operating systems and full root access
    • Responsive and knowledgeable customer support, with optional premium assistance

    Disadvantages

    • Below-average disk performance
    • No built-in backup function – available only as a paid add-on
    • Phone support available on weekdays only, not 24/7

     

    To Test Report

    Our testing methodology

    Frequently asked questions

    Does Infomaniak offer 24h support?
    Our premium support includes a 24/7 on-call service and tailored technical assistance. Standard support is available from 6:00 a.m. to 11:00 p.m., 7 days a week.
    How can I contact Infomaniak?
    Commercial enquiries: https://www.infomaniak.com/en/sales
    For all other enquiries: https://support.infomaniak.com
    Which payment methods are accepted by Infomaniak?
    Most of the solutions offered by Infomaniak can be tested free of charge. Payment can be made by credit card, PayPal, Twint, PostFinance, eBill or via a prepaid account (IBAN transfer).
    Will Infomaniak help me transfer my website from my old host to my new one?
    Yes, Infomaniak can help you migrate your website from another hosting provider. The migration service is free of charge and our staff will take care of the entire process (website, emails, domains) for you without any interruption to your service: https://www.infomaniak.com/en/support/migration-service
    Can I pay monthly?
    Yes (depending on the product).
    Where is the Infomaniak data centre located?
    Exclusively in Switzerland. The latest data centre was built in the basement of a participatory and environmentally conscious cooperative, with no impact on the landscape.

    It recycles 100% of the electricity it consumes by feeding the heat it generates back into the district heating network, which can heat around 6,000 homes annually.
    What percentage of annual uptime does Infomaniak guarantee me?
    Guaranteed uptime of up to 99.99% (depending on the product).
    Does Infomaniak offer a website builder?
    With Site Creator, you can create a fully customisable presentation website, blog or online shop without any technical knowledge. Simply drag and drop ready-made blocks and the features you need (countdown, knowledge bases, price tables, appointment calendars, restaurant menus, etc.).
    Are there guaranteed response times (SLA)?
    Cloud hosting with very high availability offers redundancy and absolute reliability for your services. This technology is based on at least six cloud servers distributed across several Infomaniak data centres. It adapts to your needs and guarantees your requirements through a tailor-made SLA contract.

    Awards

    • Webhosting & vServer Comparison on hosttest

      100% Availability

      Every day we check over 400 providers for availability. The '100% Availability' seal is only awarded to providers where we could not detect any availability outages during the investigation period. Info

      more periods (2)
      • 2025: March, February
      • 2024: April

    Our expert opinion about Infomaniak

    by Christopher Prüfer Web hosting expert

    Infomaniak Network AG is a Swiss cloud hosting provider based in Geneva, with more than 30 years of experience as a true web pioneer. The company operates its own data centers and offers a broad portfolio of scalable and secure hosting and productivity solutions. Its customer base includes large and small businesses, private individuals, and public institutions alike. In addition to traditional web hosting products and extensive cloud server offerings, Infomaniak also provides collaboration tools such as its in-house developed kSuite, as well as streaming services, event solutions, and marketing tools. Across its product line, Infomaniak emphasizes sustainability—not only by using eco-friendly technologies, but also by focusing on social responsibility. Another key strength is its customer-oriented, human support, available around the clock.

    Web Hosting Solutions by Infomaniak

    Infomaniak’s hosting portfolio covers a wide variety of solutions for different audiences and use cases. For freelancers, small businesses, or individuals with no prior experience, the Site Creator provides a simple way to get a website online quickly. More advanced users can choose from professional web hosting plans or specialized WordPress hosting packages to run content-driven or CMS-based projects. Larger-scale web projects that require guaranteed system resources or higher configuration flexibility are best served by Infomaniak’s cloud server offerings. Complementing these options are value-added services such as domain registration, SSL certificates, and various DNS and privacy tools.

    The Infomaniak kSuite

    With the kSuite, Infomaniak delivers a comprehensive set of online productivity tools, fully developed in-house. The suite positions itself as an alternative to established collaboration platforms like Google Workspace or Microsoft 365, with a strong focus on privacy, security, and sustainability—core values of Infomaniak’s philosophy. The kSuite includes:

    • A secure email system with advanced privacy features and management options for businesses
    • A calendar and event management tool, seamlessly integrated with other kSuite services
    • A central contact directory, synchronized across applications
    • A secure cloud storage solution for saving, sharing, and co-editing files and documents
    • A video conferencing platform that enables safe and user-friendly online meetings

    All data processed within the kSuite is hosted exclusively in Switzerland, a country globally recognized for its strict data protection laws. This ensures maximum security and privacy for customers’ information.

    Conclusion on Infomaniak

    Infomaniak combines decades of experience with a forward-looking product range that spans web hosting, cloud infrastructure, collaboration tools, and streaming services. Its commitment to sustainability and data privacy sets it apart from many international competitors, making it particularly attractive for businesses and individuals who value security, reliability, and eco-conscious services. With strong local roots and a global outlook, Infomaniak is a top choice in the European hosting market and beyond.

    Share Your Experience

    You can leave your own review for Infomaniak on our website or read what other customers have experienced with this provider.

    Details of Infomaniak

    Details

    Street and Number
    Rue Eugène-Marziano 25
    Postal Code
    1227
    City
    Genf und Winterthur
    Country
    Switzerland
    Phone
    0041228203555
    Member Since
    11 Jan 2024

    Support

    Support Hours
    6 Uhr bis 23 Uhr 7/7 ( ausser Premium-Support mit Rufbereitschaft)
    Email/Ticket Support
    Phone Support
    Free Phone Support
    Weekend Support
    Holiday Support

    Company data

    Server Location
    switzerland
    Own Servers

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